University Hospitals (UH) is a community-based healthcare system which serves patients at more than 150 locations throughout Northern Ohio, including seven wholly owned and four affiliated hospitals.
Committed to advanced care and advanced caring, UH encompasses the regions largest network of primary care physicians, outpatient centers and hospitals. The network also offers specialty care physicians to treat almost every disease and condition, skilled nursing, elder health, rehabilitation and home care services, and occupational health and wellness. University Hospitals is the second largest private sector employer in Northeast Ohio and is within the top five largest private sector employers in the state of Ohio.
Manages the applications training development and change management activities for University Hospitals to ensure programs are designed, developed and conducted for all levels of the organization and provide appropriate knowledge and continual training needs to meet the organization?s objectives. Researches technical training trends to introduce new ideas and programs. Works with business areas to analyze and improve business process. Recruits for, hires and develops staff. Holds budgetary responsibility for direct staff and associated contractors.
Aligns work with Customers, Process, Knowledge, HR Performance Management, and Community
Responsible for working with both internal IT and S managers and staff as well as UH management broadly in the development of change management and application training activities
Initiates and maintains positive relationships with patients/customers
Creates strong relationships with internal IT and S colleagues to drive measurable change
Partners with clinical training and employee development managers to plan, define, and develop the overall training strategy for the organization. Interacts with department managers and directors to determine application training needs and priorities and implements plans.
Consults with fellow members of management to conduct overall needs assessments to ensure training needs are met.
Oversees the design and development of the training curriculum, programs and user manuals, both on-site and on-line, for employees on various software and/or hardware applications and systems and works with applicable business area to establish content, prerequisite skills and knowledge for trainees.
Determines when, how and where learning technologies should be used.
Researches designs and develops user manuals to support training. Works with business area, subject matter experts, technical support, etc., to ensure materials are accurate and reflect current product features.
Conducts advanced level training courses, both on-site and on-line, for highly complex applications and systems to include lectures, group presentations, and hands-on sessions.
Reviews course evaluations to determine effectiveness of training sessions with regard to course content and trainer.
Resolves issues and/or implements revisions to course materials as necessary to improve training effectiveness.
Conducts business process, current and future state, analysis to facilitate change management activities.
Identifies vendor solutions for training. Reviews external programs to determine feasibility and applicability of purchase and negotiates best buy.
Keeps informed of and ensures employees maintain proficiency with University Hospitals? services and adheres to company policies and procedures.
Prepares, recommends and oversees use of budget dollars and monitors spending for adherence to budget plans.
Assists with developing executive presentations on change management and training initiatives
Actively uploads key knowledge objects to knowledge repository for use by other IT and S associates. Drives to create, leverage, and communicate structured, repeatable, improvable processes to IT and S.
Thorough understanding of change management techniques (such as ADKAR) and actively promotes their use within the organization.
Thorough understanding of adult learning principles and actively leverages this understanding during the development of training materials.
Strong presentation skills to train and educate employees on technical material and applications.
Strong personal computer and business solutions software skills.
Initiates and maintains positive relationships with co-workers
Takes responsibility for self-development and supports a learning environment
Develops associates in their growth toward greater understanding of information systems and the healthcare environment
Provide clear points of contact; create and maintain environment that fosters open, honest and transparent dialogue
Commitment to work collaboratively prior to escalation. Be available and responsive
Provides leadership and direction for staff.
Strong human relations skills to select, develop, mentor, discipline and reward employees.
Strong communication skills to develop training manuals and procedures.
Strong interpersonal skills for interacting with all levels of employees.
Strong comprehension skills for understanding products and applying knowledge to presentations.
Strong analytical, organizational and time management skills.
Ability to prioritize and meet deadlines by working both independently and as part of a team.
Ability to maintain high level of confidentiality regarding employee information.
Ability to motivate team.
Strong ability to build relationships, solve complex problems, and deliver exceptional customer service.
Displays commitment to the mission of the hospital and its values
Actively represents IT and S to larger UH organization
Position Requirements:Required: Seven or more years of training experience including implementing training strategy and recommending training tools. 2 or more years experience managing or leading teams Experience working with company software, systems, applications and network products Experience working with communications practices, principles and procedures for both on-site and on-line presentations. Desired: Ability and desire to actively pursue learning opportunities in the training development and change management fields
Education Requirements:Bachelor's required (Master's desired) Completion of ADKAR or similar change management methodology course or willingness to complete within 6 months of hire.
University Hospitals is proud to be an equal opportunity employer