University Hospitals (UH) is a community-based healthcare system which serves patients at more than 150 locations throughout Northern Ohio, including seven wholly owned and four affiliated hospitals.
Committed to advanced care and advanced caring, UH encompasses the regions largest network of primary care physicians, outpatient centers and hospitals. The network also offers specialty care physicians to treat almost every disease and condition, skilled nursing, elder health, rehabilitation and home care services, and occupational health and wellness. University Hospitals is the second largest private sector employer in Northeast Ohio and is within the top five largest private sector employers in the state of Ohio.
The position is visible to the hospital’s clinical service lines such as Nursing, Pharmacy, and Perioperative Services and serves as a liaison between IT and those groups. This position also interfaces with the business staff as it relates to the assigned clinical application(s). Duties include:
Leads needs assessment, software design, implementation, support, and reporting.
Independently facilitates design of clinical workflow in conjunction with the clinicians and provides guidance to Clinical Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
Leads unit and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
High degree of understanding of clinical departments’ business processes.
Troubleshoots application issues, with/without vendor assistance, to resolution.
Troubleshoots system hardware, as needed.
Partners with end users to understand workflow and business processes.
Maintains system security for assigned applications.
Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
Mentors System Analysts.
Knowledge and experience with industry standard report writers such as Crystal Reports; produces and maintains custom reports.
Provides input to components of development of end-user training materials and participates in training efforts.
Guides other team members in ensuring good documentation standards.
Leads escalation of issues with appropriate internal resources, to resolution.
Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
Independently leads application upgrades and troubleshooting efforts and provides guidance to application analysts.
Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders.
Creates reports and assigns work problem tickets to Application Analysts.
Evaluates and maintains appropriate system documentation.
Collaborates with other clinical and application analysts to insure system integrations.
Minimum 3+ years experience in Healthcare IT environment supporting clinical applications such as:
Laboratory systems (CoPath, Soft Lab, HCLL Blood Bank)
Pharmacy systems (Management, dispensing)
Eclipsys Sunrise Clinical Manager
Perioperative systems (Picis)
Cardiology systems (HeartLab)
Home Health systems
Emergency Department systems
Ambulatory EMR systems
Document Management systems
2+ years clinical experience highly desired.
Excellent written and verbal communication skills
Knowledge of MS Office/MS Visio/MS Project required.
Special Skills & Equipment Knowledge:
Knowledge of ITIL standards desired
Knowledge of LAN, DNS, and networking required.
Knowledge of SQL databases required.
Ability to work with servers and apply software upgrades required.
Knowledge of disaster recovery and backup procedures required.
Knowledge and experience with HL7 Interfaces required.
Knowledge and experience with SQL based applications required.
Bachelor degree in Computer Science/Business Management/Nursing/Pharmacy required.
Will maintain clinical licensure as required by state law.
CPHIMS or other professional certification highly desired.
Equal Opportunity Employer – Minorities/Females/Protected Veterans/Disabled