Primarily responsible for registering patients in a face-to-face setting.
Verifies and inputs insurance/appointment/patient information in a timely, courteous and accurate fashion.
Assists with the scheduling of appointments.
Handles a wide variety of patient inquiries regarding appointments and services to ensure patients can access services with minimal hassle or delay.
Ensures department productivity standards are met/exceeded.
Maintains up-to-date knowldedge of computer systems, insurance/government regulations and patient access policies/procedures used within the department.
Performs other duties as assigned.
This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
PRN coverage is primarily needed on weekends Saturdays and Sundays from 7:00 am – 3:30 pm.
Minimum one year of experience in patient registration, scheduling, office, customer service, or related medical field using computers required.
One year of coursework in Patient Access Services is equivalent to 1 year of work experience.
Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.) required.
Experience using clinical computer systems preferred.
Must be detail-oriented and organized, with good analytical and problem solving ability.
Notable client service, communication and relationship building skills required.
Ability to function independently and as a team player in a fast-paced environment required.
Must have strong written and verbal communication skills.
Professional demeanor required.
High School diploma or GED required.
Degree or progress towards degree preferred.
Note: External candidates who continue through the selection process for this position will be required to complete an online candidate assessment.