University Hospitals Medical Practices (formally UPCP/UHMSO) was established in 1994. UH Medical Practices is the largest primary and specialty care physician group in northeastern Ohio, with a physician complement of over 340 physicians, covering an eight county area from Conneaut to Sandusky to Medina. The medical practice group consists of allergy, cardiology, endocrinology, family medicine, gastroenterology, general surgery, geriatrics, pediatrics, internal medicine, neurology, obstetrics/gynecology, ophthalmology, orthopaedics, otolaryngology, pediatric ophthalmology, pediatrics, physical medicine/pain management, podiatry, pulmonary medicine, rheumatology and urgent care.
Provides operational direction and support to UHPS Management team and UHPS office staff. Identifies weaknesses/deficiencies in offices as well as implements correction and change in conjunction with UHPS Management team.
Plans and implements the transition of new physician practices into the UHPS model. Identifies risks associated with acquisitions and creates contingency plans to ensure targeted open date is achieved. Executes contingency plans and alters scope of acquisitions, as warranted by project progression. Influences blue print drawings to ensure unique needs of individual practices are met. Identifies and communicates technology needs to IT&S (type and location of cabling, phone lines, equipment, etc.). Issues RFQs, evaluates vendor quotes, and completes decision analysis to select appropriate vendor(s). Orchestrates office moves (responsible for managing acquisition budgets up to $100,000). Serves as primary contact and acquisition subject matter expert for physicians, office staff, IT&S, Finance, Legal, and Construction. Anticipates the needs of the practice based on specialty and other unique needs of the physician(s) and the community being serviced. Analysis of current vendor cost vs. UH contracted cost to demonstrate value of UH affiliation.
Ongoing Operations of Practice:
Manages various approved UH vendors to ensure appropriate resources are available for practice operations and financially viability. Coordinates physician open houses, regional meetings, UHPS representation at health fairs, charitable events, and various community events. Reviews and audits monthly utility bills with Finance. Tracks inventory and schedule shipment of items/equipment to and from UHPS warehouse. Plans construction, renovation, relocation and consolidation of practices. Solves issues arising in the practice for utility and vendor issues that impact business operations and patient access to care. Resolves safety issues as they arise. Provides operational support and leadership to UHMSO Management team and UHMSO/UHMP office staff. Identifies weaknesses/deficiencies in the offices as well as implements corrections and changes in conjunction with UHMSO Management team.
Training and Orientation:
Trains new physicians, office managers, coordinators, management team and Urgent Care Fellows on UHPS Office protocols, job responsibilities, daily business operation, and policies & procedures. Identifies, develops, and implements business policies, systems, programs and standards in conjunction with physician and staff to ensure compliance with regulatory requirements. Recommendations are made through interactions with physicians and/or staff for quality improvement and cost savings for operation of the office.
Must have 5 years of experience as an office manager in a medical practice setting. Must have proven success managing multiple projects simultaneously. Must be detail-oriented and organized, with good analytical and problem solving ability. Notable client service, communication, presentation and relationship building skills required. Ability to function independently and as a team player in a fast-paced environment required. Must have strong written and verbal communication skills. Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) required. Ability to ready and interpret blueprint drawings with moderate complexity.
High school diploma or equivalent required. Bachelor's degree preferred.
Must have 5 years of experience as an office manager in a medical practice setting. The average threshold for projects per month per Coordinator is 9 which includes new physicians, current physicians, moves (which is an average of 2 per month each) and coordinating construction projects. Each project varies in length and complexity.
Equal Opportunity Employer – Minorities/Females/Protected Veterans/Disabled